Refund policy

Because our products are handcrafted and personal care items, we aren’t able to accept returns or offer refunds. We truly appreciate your understanding and support.

Frequently Asked Questions

Find answers to the most common questions about our products and services.

Because our products are handcrafted and personal care items, we aren’t able to accept returns or offer refunds. We truly appreciate your understanding and support.
Priority shipping takes 3 business days. Processing takes 1-2 business days.

Please Note: Our whipped body butter is made to be soft and luxurious. Because it’s 100% natural, it may melt if exposed to heat—that’s completely normal and doesn’t affect its quality. If your butter melts, simply place it in a cool, dry spot and it will firm back up.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
Yes! Please send an email with your ideas and we will see how to customize our butter to your taste!
Yes! We are pleased to announce that HEV Butters offers a discount for returning used glass jars (4 ounce jars)
How does the refill program work?
Return your eligible HEV Butters jar and receive a 20% off refill code for the same scent.
Who is eligible?
At this time, the jar refill program is available to local customers only.
How should I prepare my jar for return?
To qualify:
- Jar must be washed thoroughly with mild soap and water
- Jar must be completely dry
- No cracks or chips in the glass
- Lid must not be cracked, warped, or damaged
We reserve the right to decline jars that do not meet safety standards.
What happens after I return my jar?
All returned jars will be professionally sanitized and refilled by our manufacturer to ensure quality and safety standards are maintained.
Please allow 3–5 business days for processing once your jar has been received.
Does the refill have to be the same scent?
Yes. Refills must be for the same original scent as the returned jar.
Is there a limit on refills?
- Each jar may be refilled up to 3 times total
- Maximum of 2 refills per order
How do I arrange a return?
Email us at info@hevbutters.com to coordinate your jar return and receive next steps.